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Call Center Representative
1 week ago
Join our team at Mass Markets as a Call Center Representative and take your customer service skills to the next level
About the Role
We're looking for a highly motivated and organized individual to join our call center team. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Responsible for resolving customer complaints and issues through effective communication and problem-solving skills.
- Collaborate with internal teams to ensure seamless issue escalation and resolution.
Requirements
- High school diploma or equivalent required; associate's degree preferred.
- 1+ years of customer-facing experience in a call center or help desk environment.
- Strong communication and interpersonal skills.
We Offer
- A competitive salary range of $38,000 - $58,000 per year.
- A dynamic work environment that fosters growth and development.
- A comprehensive benefits program, including health, dental, and vision insurance.