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Call Center Representative

1 week ago


Las Cruces, New Mexico, United States Mass Markets Full time

Join our team at Mass Markets as a Call Center Representative and take your customer service skills to the next level

About the Role

We're looking for a highly motivated and organized individual to join our call center team. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Responsible for resolving customer complaints and issues through effective communication and problem-solving skills.
  • Collaborate with internal teams to ensure seamless issue escalation and resolution.

Requirements

  • High school diploma or equivalent required; associate's degree preferred.
  • 1+ years of customer-facing experience in a call center or help desk environment.
  • Strong communication and interpersonal skills.

We Offer

  • A competitive salary range of $38,000 - $58,000 per year.
  • A dynamic work environment that fosters growth and development.
  • A comprehensive benefits program, including health, dental, and vision insurance.