GX Agent

2 weeks ago

Americus, Kansas, United States Local Kitchens Full time
About the Role

We are seeking a highly motivated and passionate individual to join our Guest Experience team as a GX Agent. As a key member of our team, you will be responsible for providing exceptional support to our Guests via text and email, using the Kustomer platform. Your primary goal will be to create a fantastic, memorable experience for Local Kitchens Guests.

About the Team

This role is part of our Guest Experience team, working closely with team members located across the US and with diverse backgrounds. We maintain a positive environment, and everyone joined Local Kitchens because they are passionate about going above and beyond for Guests and stay because of our epic culture.

Key Responsibilities

  • Provide magical support to our Guests via text and email using the Kustomer platform
  • Reply to business reviews on Yelp and Google My Business, as well as through our internal review process
  • Exceed Guest expectations by developing creative solutions to problems and working across teams to solve them
  • Stay up to date on evolving processes in order to most accurately assist and support our Guests and Kitchen Teams
  • Think of fun and innovative ways to go above and beyond for Guests
  • Facilitate the feedback loop with other internal teams such as Engineering, Kitchens, and Marketing

Requirements

  • Love helping people, are empathetic and go above and beyond to connect with Guests
  • Excited to work at a fast-growing, constantly evolving start-up company
  • Smart, incredibly organized, and driven towards excellence
  • A naturally friendly person who loves interacting with people Work well under pressure
  • Able to monitor multiple channels and switch between tabs while staying on task
  • Positive and willing to take on any task big or small
  • A team player who takes pride in everything they do
  • Proficiency with the Kustomer platform and Google Suites

Location

This role is open to candidates located in California, Indiana, New York, Florida, Georgia, Illinois, and North Carolina.

About Local Kitchens

Local Kitchens is a fast-growing start-up company that partners with top chefs from around the world to bring a variety of cuisine to local communities. We are shaping the path of a $900bn restaurant industry to go digital while bringing high-quality food options to families in every neighborhood.