Customer Service Liaison

6 days ago


New Kensington, Pennsylvania, United States H&R Block Full time
About Us

At H&R Block, we're passionate about helping individuals and businesses achieve their financial goals.

We believe in creating a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We're committed to building strong relationships with our clients and associates, and we strive to make a positive impact in the communities we serve.

Job Summary

The Receptionist will be responsible for providing exceptional customer service to clients, answering phone calls, and greeting clients in a personalized and friendly manner.

The ideal candidate will have experience working in a fast-paced environment, possess strong organizational and time-management skills, and be able to multitask effectively.

This role is perfect for someone who is passionate about delivering outstanding customer service and is looking for a challenging and rewarding opportunity.

Responsibilities
  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients needs have been met during service both in person, over the phone or virtually
Qualifications
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
Benefits

H&R Block offers a comprehensive benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan.

We also offer a wellbeing program, BetterYou, to help you build healthy habits, as well as various discounts on everyday items and services.



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