Clinical Care Attendant

7 days ago


Morton, Illinois, United States Carle Foundation Hospital Full time
Job Summary

The Clinical Care Attendant plays a vital role in the outpatient management of patients, working under the direction of a Provider and closely with the Provider, other clinical staff, and direct patient care. This position is responsible for assisting with front office and back office duties, including clerical and clinical functions within a clinic setting.

Key Responsibilities
  • Assist Providers with patient care and administrative tasks
  • Perform clinical procedures and assist with lab work as needed
  • Obtain patient information, vital signs, and complete necessary documentation
  • Offer patient convenience items and ensure a comfortable exam suite environment
  • Follow symptom-initiated protocols and perform tasks as directed by Providers
  • Review after-visit summaries and provide instructions to patients
  • Make follow-up phone calls to patients and report results in a professional manner
  • Maintain exam rooms and ensure adequate medical supplies
  • Process messages and maintain logs as required
Requirements
  • Maintain Carle Health and department policies, procedures, and objectives
  • Perform functions other than described due to extenuating circumstances
  • May serve other departments as assigned
  • Be aware of clinic/department and organizational activities
  • Maintain regular and consistent attendance
  • Maintain compliance with CLIA, OSHA, Safety, and Risk Management guidelines
  • Maintain compliance with Personnel policies and procedures
  • Monitor environmental conditions to secure protected health information
  • Behave in a manner consistent with Corporate Compliance and HIPAA policies
  • Demonstrate initiative to improve quality and customer service

This position requires a strong customer service attitude, discretion, good judgment, diplomacy, decision-making, and the ability to work effectively in a team environment. The Clinical Care Attendant is a vital part of the office team that cares for patients in the clinic setting.



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