Customer Service Representative
3 days ago
About Our Company
Bear Valley Electric Service has been a trusted provider of electric power in the Big Bear Valley since 1929. We pride ourselves on delivering superior customer service and safe, reliable, and quality power to our customers.
We serve a diverse community with a mix of full-time and part-time residents, as well as approximately 1,500 commercial, industrial, and public authority customers. Our comprehensive wildfire mitigation program, cutting-edge technology, and commitment to a greener energy supply portfolio set us apart from other providers.
Job Description
This entry-level position involves handling customer requests, inquiries, and complaints in a professional manner. As a representative of BVES, Inc., you will interact with customers to provide information and address their needs either in person or through the telephone.
You will be accountable for ensuring timely intervention on all customer service procedures and policies. The ideal candidate is skilled in problem-solving, communication, and time management.
- Responds quickly and accurately to routine customer requests, inquiries, and complaints
- Provides accurate and timely information in reply to customer's questions, service requests, or complaints
- Familiar with basic aspects of customer service including billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, engineering, and construction activities
- Works under close supervision
Requirements
We are seeking a motivated and detail-oriented individual who possesses excellent communication skills and can work effectively in a fast-paced environment. The ideal candidate should have:
- Outstanding customer service skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Familiarity with MS Office Suite and Oracle CC&B CIS system
- Bilingual skills are desirable but not required
Benefits
BVES, Inc. offers a competitive benefits package, including medical, dental, and vision plans, paid vacation and sick time, and twelve company-paid holidays per year. We also offer a 401(k) retirement plan and a defined contribution profit-sharing plan. Additional benefits include life, AD&D, and LTD insurance, as well as health savings account and flexible spending plans.
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