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Enrollment Specialist

4 weeks ago

Sacramento, California, United States Habitat Health Full time
About Habitat Health

Habitat Health is a pioneering healthcare organization dedicated to delivering comprehensive, integrated care to older adults on Medicare or Medicaid who wish to remain living independently in their homes and communities. Our innovative approach combines the Program of All-Inclusive Care for the Elderly (PACE) with local community partnerships to improve clinical outcomes, extend lives, and preserve families.

Job Summary

We are seeking a highly motivated Enrollment Specialist to oversee the enrollment process for prospective participants, ensuring a seamless experience from initial inquiry to enrollment. This individual will be the primary face of Habitat Health, developing meaningful relationships with prospective participants, and collaborating with the Interdisciplinary Team, Enrollment RN, and Outreach Team to ensure a smooth enrollment process and continuity of care.

Key Responsibilities
  • Act as the primary point of contact for prospective participants, providing information, guidance, and support throughout the enrollment process.
  • Contribute to a program experience that participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong.
  • Continuously raise the bar by constructively seeking and sharing feedback, and helping to implement changes to improve clinical outcomes and experience for participants.
  • Exhibit and honor Habitat's Values.
  • Contribute to center growth objectives by establishing strong relationships with referrals, and championing PACE and building awareness in the community.
  • Drive the enrollment process, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications with prospective participants.
  • Conduct tele, home visits, and in-center evaluations for prospective participants to assess potential eligibility for care.
  • Deliver high-quality customer service by addressing and resolving enrollment-related inquiries and concerns in a timely and professional manner.
  • Work collaboratively with the Outreach Team, Enrollment RN, IDT, and center leaders to create a joyful and smooth enrollment process for prospective participants.
  • Monitor and report on enrollment metrics and trends to assist in strategic planning and decision-making.
Requirements
  • Bachelor's degree or equivalent experience.
  • Minimum of 1 year of experience in a customer service or sales role, preferably within a healthcare or relevant industry setting.
  • Strong organizational skills with a keen eye for detail and accuracy, and ability to manage multiple tasks and priorities in a dynamic environment.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • 1 year of experience working with a frail or elderly population.
  • Medically cleared for communicable diseases before engaging in direct participant contact, including a TB test.
  • Up-to-date immunizations before engaging in direct participant contact.
  • Valid CA driver's license, personal transportation, good driving record, and auto insurance as required by State law.