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Customer Service Representative

2 months ago

Lewisville, Texas, United States CornerStone Staffing Full time
Customer Service Coordinator Job Description

We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at CornerStone Staffing. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Coordinate external communication with installers to ensure timely and effective support.
  • Monitor service levels with retail partners to ensure high-quality service delivery.
  • Manage category management for installers' customers, ensuring accurate and up-to-date information.
  • Review and verify open order reports for accuracy and completeness.
  • Provide general sales administration support for the Install Department, including data entry and Excel-based worksheet management.
  • Coordinate meetings and events, ensuring smooth execution and effective communication.
  • Manage employee-installed purchases, ensuring timely and accurate processing.
  • Enter data into system software and Excel-based worksheets, maintaining accurate and up-to-date records.
  • Develop and maintain strong relationships with customers, ensuring excellent follow-up and communication.
  • Oversee product/service-related damage claims, ensuring prompt and effective resolution.
Requirements:
  • Ability to type 30wpm.
  • 1 year of customer service experience.
  • Good job stability, with no more than 2 jobs within the last 3 years.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
Benefits:
  • Great work environment.
  • Opportunities for growth and advancement.
  • Profit sharing, 401k, and great health benefits.

To apply, please submit your application, including a clear criminal background check, clerical testing, and professional references verified.