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Patient Financial Advocate

2 months ago

Greenville, Michigan, United States First Source LLC Full time
Job Title: Patient Financial Advocate

Job Summary: We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.

Key Responsibilities:

  • Screen patients for eligibility assistance programs and provide information and reports to client contacts.
  • Review hospital census and identify self-pay patients to screen for state, county, and federal eligibility assistance programs.
  • Initiate the application process bedside when possible and assist patients with enrollment applications.
  • Provide transition for backend Patient Advocate Specialists to develop a positive relationship with patients.
  • Record patient information on designated in-house screening sheets and document results in onsite tracking tools and hospital computer systems.
  • Identify out-patient/ER accounts and review system information for available data.
  • Face-to-face screen patients on site and attempt to reach patients by telephone if unable to screen face-to-face.
  • Document out-patient/ER accounts in hospital systems and onsite tracking tools.
  • Perform outside field work, including patient home visits to screen for eligibility of state, county, and federal programs.

Requirements:

  • High school diploma or equivalent required.
  • 1-3 years of experience in medical coding, medical billing, eligibility, or other pertinent medical experience preferred.
  • Previous customer service experience preferred.
  • Basic computer skills required.

Working Conditions:

  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may vary at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits:

  • Medical, vision, dental, 401K, paid time off, and other benefits.

Equal Opportunity Employer: Firstsource Solutions USA, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.