DME Specialist/Medical Assistant
3 weeks ago
About the Role:
We are seeking a highly skilled and compassionate DME Specialist/Medical Assistant to join our team at Centurion Spine and Pain Centers. As a key member of our progressive care team, you will play a vital role in providing exceptional patient care and support.
Job Summary:
The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a willingness to learn and adapt to new situations. You will work closely with our board-certified physicians and medical staff to provide superior solutions for patients suffering from acute and chronic pain.
Responsibilities:
- Patient Care: Provide friendly, accurate, and timely processing of patient transactions; offer product and service solutions, answer basic questions about orders, products, services, and insurance.
- Order Fulfillment: Receive, route, and fulfill orders from patients, providers, and medical facilities; accurately prepare and dispense DME/Kits/SIC from inventory.
- Communication: Answer phones, respond to patient or provider inquiries by researching documentation and insurance guidelines; maintain accurate and timely entry of data into the Electronic Medical Records (EMR) system.
- Team Collaboration: Work effectively with all departments, cultivate a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.
- Quality Improvement: Perform other logically associated duties that enhance position through Continuous Quality Improvement.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 1+ years' experience with DME customer Service or customer service environment in the medical or DME industry preferred.
- Skills: Strong communication, customer service, and organizational skills; ability to prioritize and multitask in a fast-paced environment.
- Certifications: Basic computer knowledge required; proficiency in EMR systems.
Salary: $45,000 - $55,000 per year, depending on experience.
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