Azure Cloud Solutions Engineer
4 weeks ago
As a customer-focused Advanced Cloud Engineer at Microsoft Corporation, you will be responsible for delivering world-class engineering-led support experiences to our customers. You will work closely with our Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering teams to drive resolution of problems, support customer projects on Azure, and be the voice of the customer within Azure.
Key Responsibilities:
- Track customer incidents, engage with customers and partners to understand issues, and communicate progress and next steps to customers.
- Gather feedback from customers and partners to learn ways in which customers and partners use the product.
- Support team members in implementing automation of solutions for the team.
- Leverage recommended developmental opportunities across discipline areas for professional growth and to develop and execute on technical intensity/skilling to resolve customer issues.
- Assist with answering customer questions/concerns, reporting customer issues, conducting health checks, and escalating issues to seniors or managers within the team, if more assistance is needed.
- Partner with other teams to review and unblock customer incidents/issues and work with customers to gather input on their experiences with Microsoft solutions.
Requirements:
- Customer-obsessed problem-solver with a growth mindset.
- Strong technical skills and ability to communicate complex technical information to customers.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Excellent communication and collaboration skills.
This role is flexible and can be performed up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. We are committed to creating a culture of inclusion where everyone can thrive at work and beyond.
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