Logistics Customer Experience Specialist

6 days ago


Mansfield, Texas, United States Amazon Inc Full time

We are Amazon Inc, and we're changing the way people shop and live. At the heart of this transformation is our commitment to delivering exceptional customer experiences.

We are seeking a talented Logistics Customer Experience Specialist to join our team and help us drive this mission forward. As a key member of our customer service team, you will play a critical role in ensuring seamless delivery experiences for our customers.

About the Role:

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with multiple priorities. A background in business administration or logistics is preferred but not required.

Responsibilities:

  • Respond to customer inquiries and resolve issues related to delivery and logistics
  • Work closely with internal teams to identify and address operational bottlenecks
  • Analyze data to optimize logistics processes and improve customer satisfaction

Requirements:

  • High school diploma or equivalent required; degree in business administration or logistics preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities

Our Benefits:

  • Competitive salary and bonus structure
  • Comprehensive health insurance and retirement plan
  • Ongoing training and development opportunities
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