Luxury Retail Sales Expert

2 weeks ago

Nashville, Tennessee, United States Dolce & Gabbana Full time

We are seeking a highly skilled Luxury Retail Sales Expert to join our team at Dolce & Gabbana in Nashville, TN.

About Dolce & Gabbana:

Dolce & Gabbana is a world-renowned luxury fashion brand that presents an exceptional career opportunity in Nashville, The Mall at Green Hills. As a Luxury Retail Sales Expert, you will be part of a dynamic team that is dedicated to providing exceptional service and exceeding sales objectives.

Job Description:

We are looking for an experienced Luxury Retail Sales Expert with a proven track record of driving sales and building strong relationships with clients. As a key member of our team, you will be responsible for:

  • Engaging with clients and ensuring the Dolce & Gabbana Sales and Service standards are consistently embodied
  • Driving and exceeding individual and store sales objectives, including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales
  • Contributing to team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
  • Capturing quality client information to understand and meet clients' needs to build relationships and personalize future client development opportunities
  • Building and developing long-lasting client relationships using the company's clienteling program and initiatives
  • Driving business through active client outreach and appointment selling
  • Attracting new clients by acting as a Brand Ambassador through networking within the community
  • Professionally interacting with all levels of Management and Corporate representatives
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features
  • Supervising the sales floor, acting as MOD when required
  • Responsible for opening and closing procedures while also holding store keys, as required
  • Supporting and maintaining company visual merchandise presentation standards
  • Supporting in inventory preparation and execution
  • Working with all store teams to maintain a professional and productive work environment
  • Additional responsibilities as assigned

Requirements:

  • 3-5 years of previous experience in sales roles, in Luxury Retail Companies
  • Proven excellent client service skills and commercial mindset
  • Previous experience in training and coaching people both in professional and non-professional contexts
  • Ability to drive results through others
  • Proficient computer knowledge (MS Word, Excel, and Outlook)
  • Ability to communicate and analyze business needs/trends with senior leadership
  • Ability to work in a fast-moving and dynamic environment
  • High flexibility and ability to adapt to different customers
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

Salary: $65,000 - $85,000 per year, depending on experience.

Location: USA - Nashville, TN.

About the Role:

This is a full-time position that requires a strong passion for luxury retail and excellent communication skills. As a Luxury Retail Sales Expert, you will have the opportunity to work with high-end clients and contribute to the success of our team. If you are a motivated and results-driven individual who is passionate about luxury retail, we encourage you to apply.

About the Benefits:

Dolce & Gabbana offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About the Work Environment:

Dolce & Gabbana is committed to creating a positive and inclusive work environment that supports the well-being of our employees. We offer a dynamic and fast-paced work environment with opportunities for growth and development.

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