Quality Director

6 days ago

Tyler, Texas, United States Volkert Full time
About the Role

Volkert is seeking an experienced Quality Director to support our Southwest Region. This is an exciting opportunity to join a Top 100 design firm that is committed to providing clients with creative solutions for sustainability.

Key Responsibilities
  • Implementation of Quality Management Program: Ensure the Corporate Quality Management Program (QMP) is effectively implemented across all projects in Texas. Customize regional and client-specific quality standards, checklists, and templates to align with corporate policies.
  • Quality Audits: Schedule and conduct both scheduled and unscheduled project audits to ensure compliance with quality standards. Collect and report audit findings to the Regional Senior Vice President and other directors, and verify improvements/corrective actions are implemented.
  • Development and Maintenance of Quality Standards: Develop and maintain quality standards, checklists, and processes tailored to specific clients and services within Texas. Promote and ensure the implementation of Project Quality Control Plans (PQCPs) and Quality Audit practices. Assist Project Managers in deployment of PQCPs and ongoing maintenance of project quality needs including project reviews, plan reviews, and updates for industry practice.
  • Training and Development: Conduct annual compliance and quality training for staff to ensure understanding and adherence to quality standards. Integrate quality training into the onboarding process for new hires. Serve as internal resource for quality related matters.
  • Continuous Improvement: Foster a culture of continuous improvement through lessons learned, feedback from audits, and quality performance reviews. Implement best practices and process improvements to enhance overall quality and efficiency.
  • Client Communication and Satisfaction: Maintain proactive communication with clients regarding quality expectations, project scope, budget, and schedule changes. Collect and analyze client feedback to identify areas for improvement and ensure high levels of client satisfaction.
  • Contract Compliance: Monitor and verify compliance with contractual quality requirements and industry standards. Address any non-conformance issues promptly and effectively to prevent recurrence.
  • Performance Monitoring: Develop and monitor key performance indicators (KPIs) related to quality, including audit compliance rates, client satisfaction scores, and non-conformance reports. Report on quality performance to senior management and recommend actions for improvement.
  • Resource Management: Allocate and manage resources efficiently to support quality management activities and ensure project success. Coordinate with other departments to integrate quality management practices across all functions.
  • Risk Management: Identify potential risks to quality and implement strategies to mitigate these risks. Develop contingency plans to address quality issues that may arise during project execution. Ensure all projects comply with relevant local, state, and federal regulations. Keep abreast of changes in regulations and standards, and update quality management practices accordingly.
  • Reporting and Documentation: Maintain accurate and comprehensive records of quality audits, training sessions, and performance metrics. Prepare regular reports on quality activities and performance for senior management review.
Requirements
  • Bachelor's degree in Engineering, or a related field
  • Texas PE required or ability to obtain Texas PE within 1 year
  • Minimum of 15 years of experience in quality management, preferably within the engineering or construction industry
  • Proven track record of implementing and managing quality programs and audits
  • Strong knowledge of industry standards, regulations, and best practices
  • Excellent leadership, communication, and interpersonal skills
  • Ability to analyze data and make informed decisions to drive quality improvements
  • Certification in Quality Management (e.g., Six Sigma, ASQ, ISO 9001, TQM, Baldridge) is preferred
About Volkert

Volkert is a Top 100 design firm that is committed to providing clients with creative solutions for sustainability. We are proud of our one-hundred-year legacy and humbled by the opportunities ahead of us as we look forward to our next century of service. With our commitment to employee ownership and sustainable growth, you can build a career here that really makes a difference.

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