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Lead Client Relations Manager

2 months ago

Raleigh, North Carolina, United States 919 Marketing Full time
Job Overview

Salary:

Key Responsibilities

The Senior Account Manager serves as the primary liaison for some of 919's most significant clients. This role encompasses the initiation, execution, and enhancement of marketing initiatives for high-profile clients, working closely with various internal teams. The ideal candidate excels in managing client expectations through proactive communication, effective project oversight, and strategic recommendations. This position plays a crucial role in the team, assisting the Account Supervisor with strategic projects, mentoring junior staff, and exemplifying outstanding account management practices. If you are passionate about building strong relationships, staying updated on marketing trends, and collaborating with talented professionals, this position may be a perfect fit for you.

Expectations Include:

  • Acting as the main contact for high-caliber clients, juggling multiple intricate client relationships concurrently.
  • Serving as the industry expert on effective campaign strategies for clients.
  • Taking full responsibility for all client communications, ensuring tasks are completed, expectations are realistic, and schedules are adhered to. The Senior Account Manager will manage multi-brand, multi-service clients with substantial monthly retainers.
  • Organizing, preparing, and distributing client meeting agendas and delivering conference reports.
  • Leading client meetings and providing strategic recommendations, with support from the designated Account Supervisor when necessary.
  • Facilitating the flow of information between clients and internal teams, heavily utilizing the internal project management system to assign tasks and ensure accountability.
  • Developing and analyzing dashboards and scorecards, reviewing client performance metrics, and preparing insights for client meetings regarding marketing strategies, outcomes, and future actions.
  • Creating reports (documents, presentations, etc.) that effectively communicate data-driven narratives and key highlights to client leadership.
  • Ensuring quality control by verifying that tasks are completed accurately and meet both client and agency standards.
  • Regularly monitoring client KPIs related to work performed by 919 to guarantee successful outcomes.
  • Completing progress reports for the Account Supervisor, Directors, and clients.
  • Managing and tracking substantial budgets, informing internal teams and communicating strategic budget adjustments.
  • Continuously seeking innovative methods to enhance client campaign results.
  • Assisting the Account Supervisor in identifying upsell opportunities for clients, creating and maintaining account plans that highlight high-growth prospects and target accounts.
  • Traveling to client conferences and meetings as necessary.
  • Mentoring junior employees and interns, fostering a collaborative and supportive environment.
  • Staying informed about marketing trends, engaging with internal experts, and enhancing knowledge of 919's products and services (digital, PR, SEO, etc.).
  • Performing other assigned duties as required.

Qualifications:

  • Bachelor's degree in marketing, communications, or business administration is highly preferred.
  • 5+ years of experience in marketing, project management, or customer service within the marketing sector.
  • Agency experience is strongly preferred.
  • Exceptional analytical and problem-solving skills with a data-driven approach.
  • Outstanding task management abilities, capable of handling multiple tasks and relationships with large brand clients across various industries.
  • Self-motivated, able to work independently, and hold cross-functional team members accountable.
  • Strong communication skills, with the ability to convey information effectively both internally and externally, serving as a role model for junior employees.
  • Proficient in presenting information with accurate insights and recommendations through various communication channels.
  • Adaptable and flexible in a rapidly changing digital environment.
  • A collaborative team player who is highly motivated and solution-oriented, with a strategic mindset.
  • Professional knowledge of inbound marketing strategies, capable of representing the agency as a knowledgeable marketing partner.

About Us:

Fish 919 is a comprehensive digital marketing and public relations agency dedicated to serving franchise and multi-location businesses, as well as non-profit governmental organizations. We proudly partner with brands of all sizes, including notable names in the industry.

Fish 919 is an equal opportunity employer, committed to diversity and inclusion in the workplace.