Membership Associate

The Sales and Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires a positive, genuine, and passionate individual who is self-motivated, eager to learn, and enjoys interacting with others. The ideal candidate will possess exceptional interpersonal skills, be customer service focused, and have a willingness to deliver above and beyond levels of service.

• Drive membership sales through health and wellness education
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices keep reception area clean and presentable

• Employee discount
• Flexible schedule
• Opportunities for advancement including trainer and management
• We strive to develop our teams within, and our goal is to offer our Scenthound team all-stars long-term career opportunities
• Free services for your pup
• Casual dress at work - branded t-shirt, jeans and sneakers