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Retail Sales Associate

2 months ago

Gurnee, Illinois, United States 5.11 Tactical Full time

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at 5.11 Tactical. As a Retail Sales Associate, you will be responsible for delivering an exceptional customer experience, building relationships with customers, and achieving sales goals.

Key Responsibilities

  • Provide outstanding customer service, ensuring a positive and memorable experience for every customer
  • Maintain expert knowledge of products and services, making recommendations to customers based on their needs
  • Process merchandise shipments efficiently, recovering and replenishing products on the sales floor according to brand presentation standards
  • Assist with housekeeping duties to maintain a clean and professional store environment
  • Execute alteration fitting and customization orders (in selected stores only)

Requirements

  • Demonstrate a positive and friendly attitude, engaging customers with enthusiasm and energy
  • Strong computer skills, including MS Office Suite and ability to operate a retail POS system
  • Possess a desire to become an expert about products and educate customers
  • Exhibit comfort with contacting customers after the sale to build relationships
  • Schedule flexibility to include evenings and weekends

Our Ethos

At 5.11 Tactical, we strive to uphold our Ethos, which defines our culture as Trusted, Responsive, Accountable, and Committed. We believe in creating trust, listening to customer needs, achieving results, and overcoming obstacles to accomplish our goals.

Equal Opportunity Employer

5.11 Tactical is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.