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Functional Analyst Expert

1 month ago

Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time
Job Title: Functional Analyst Expert

As a Functional Analyst Expert at General Dynamics Information Technology, you will play a critical role in ensuring the success of our clients by analyzing user needs and performing research and functional analysis on various projects.

Key Responsibilities:
  • Analyze user needs and perform research and functional analysis on a variety of projects
  • Work with customers to coordinate the provision of Service Desk services and Monitoring services
  • Meet with customers to understand needs and requirements, engineers/architects to understand level of effort and technical limitations, operations leadership to facilitate hiring resources, and project management office to facilitate conversations around costs for various services
  • Manage new customer projects from beginning to the end, communicating with customers throughout the process
  • Provide support and oversight of each project, coordinating approvals for service changes, decommissioning services as needed, and working with the customer to ensure funds exist for continued support of the project
  • Actively monitor, track and manage tasks, timelines, dependencies, meeting or renegotiating milestones
Requirements:
  • Bachelor of Arts/Bachelor of Science degree
  • 15+ years of related experience
  • Excellent communication skills and ability to work autonomously
  • Ability to work with ServiceNow, in particular ticketing workflows, and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Security Clearance Level: TS/SCI w/Poly
What We Offer:
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.