Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our HomeTeam Pest Defense team, you will be responsible for providing exceptional customer experiences that drive loyalty and retention.
Key Responsibilities- Provide positive customer interactions that significantly impact customer satisfaction and loyalty.
- Communicate effectively with internal and external customers to resolve issues and provide solutions.
- Initiate new services, answer questions, and resolve problems in a professional and timely manner.
- Interact with customers to schedule services, provide pricing information, and resolve billing issues.
- Enter service-related notes in our system software and maintain accurate customer records.
- Provide general marketing information to prospects and customers as requested.
- Conduct follow-up telephone calls to ensure customer satisfaction and resolve any outstanding issues.
- Competitive pay and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Company-paid life and AD&D insurance.
- 401(k) plan with company match up to 6%.
- Employee stock purchase plan.
- Paid time off and holidays.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- Opportunities for professional growth and advancement.
HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We are committed to delivering exceptional customer experiences and providing our customers with the best possible solutions for their pest control needs.
Qualifications- 1 year of previous customer service experience.
- Entry-level customer service skills and techniques.
- Basic understanding of computers and software applications.
- Ability to work in a fast-paced environment and meet deadlines.
- Must be 18 years or older with a high school diploma or GED.
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