Customer Service Professional

7 days ago


Meadville, Pennsylvania, United States Daniel McNally - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a vital member of Daniel McNally - State Farm Agent, you will be responsible for growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments.

Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relations by understanding customer needs and providing personalized solutions.
Qualifications
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) is preferred.
  • Able to manage client relationships and communicate effectively with customers.
  • Interest in marketing products and services based on customer needs.
  • Excellent written, verbal, and listening communication skills.
  • Dedicated to delivering exceptional customer service.
  • Able to anticipate customer needs and provide proactive solutions.
Benefits
  • Paid time off (holidays and personal/sick days).
  • Competitive salary plus commission/bonus structure.
  • Comprehensive health benefits package.
  • Ongoing training and development opportunities for career growth and advancement within the agency.


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