Automotive Service Consultant

1 week ago

Glen Burnie, Maryland, United States Bay Area Point S Tire & Auto - Glen Burnie Full time

Are you a detail-oriented professional looking to excel in a dynamic environment? Bay Area Point S Tire & Auto - Glen Burnie is seeking an Automotive Service Expert to join their team. As the primary point of contact between customers and the service department, this role demands technical understanding and effective communication skills.

">About the Role

The successful candidate will be responsible for conducting in-depth inspections of customer vehicles to identify tire and level II mechanical issues, documenting customer concerns, and recommending tires and basic services based on vehicle condition. They will also provide clear explanations of recommended services, including costs and timeframes, schedule appointments, and maintain accurate records.

A competitive salary of $ $$50,000 - $70,000 per year, depending on experience, awaits the right individual. The position offers opportunities for advancement, training, and development, as well as benefits such as 401(k) matching, bonus-based performance, company parties, competitive salary, dental insurance, employee discounts, health insurance, opportunity for advancement, paid time off, and training & development.

Key Responsibilities
  • Perform all duties and skills of a Service/Tire Expert
  • Understand the skills and processes of retail Service and Tire Experts
  • Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues
  • Documenting the customer's concerns and collecting relevant information
  • Recommending tires and basic services based on the vehicle's condition and the customer's concerns
  • Providing clear explanations of recommended tires and/or services, including costs and timeframes
  • Providing customers with accurate cost estimates for proposed tires and/or basic services
  • Scheduling of tires and basic mechanical service
  • Higher level of communication with service technicians and customers
  • Suggest preventive maintenance services and upsell additional services when appropriate
  • Educating customers about the importance of routine maintenance
  • Ordering necessary Tires for customers
  • Understanding inventory and ensuring the availability of required tires
  • Educating customers on tire and basic service best practices and answering questions
Requirements
  • High School Diploma or Equivalent
  • Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
  • Willingness to pursue TIA certification with company support and assistance
  • Valid drivers license and acceptable driving record required
  • Prior experience in a customer service role
  • Experience within the retail automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
  • Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
  • Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
  • Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
  • Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
  • Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
  • The ability to up-sell services and products based on vehicle condition and customer needs

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