Retail Experience Specialist

1 month ago


Los Angeles, California, United States Aesop Full time
Role Purpose

We are seeking a skilled Retail Consultant to join our team at Aesop. As a Retail Consultant, you will be responsible for delivering an exceptional customer experience by engaging with customers, listening to their needs, and guiding them to products that meet their requirements.

Key Responsibilities
  • Operate within a customer service role or environment, providing a high level of service to customers.
  • Utilize effective selling skills to drive commercial outcomes and consistently introduce Aesop products to clients through hand demonstrations.
  • Participate in and contribute to a team, demonstrating a history of successfully working collaboratively with others.
  • Employ empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • Develop an open mindset and deep curiosity, seeking to understand others, listen without judgment, and act on diverse perspectives.
  • Apply strong communication and problem-solving skills to effectively manage customer interactions and resolve any issues that may arise.
  • Working knowledge of skin care and skin care industry is advantageous, as is knowledge of hair care, body care, fragrance, and home categories.
  • Successful applicants will be available for at least 3 full days, including weekends, and must have flexibility to work a retail schedule including evenings, weekends, and holidays.
What's on Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • Pay rate of $21 / hr
  • 10% monthly bonus potential
  • Generous product discount allowance and bi-annual complimentary product allocation
  • 2 days paid Volunteer leave
  • 3 days paid Personal leave
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities
  • Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, summer wellness leave options, and subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members.
  • 12 daily parking passes per month

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.



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