F&B Supervisor

3 days ago

Minneapolis, Minnesota, United States Live Nation Full time
Job Title: F&B Supervisor

About the Role:

We are seeking a highly motivated and experienced F&B Supervisor to join our team at Live Nation. As a key member of our operations team, you will be responsible for ensuring the highest level of service and quality in our restaurants and bars.

Key Responsibilities:

  • Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, and guest relations.
  • Conduct daily pre-shift meetings to motivate and inform staff.
  • Direct interaction with trainers and trainees to ensure proper training and development.
  • Conduct 100% table visits to ensure exceptional guest service.
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, and checking out all servers and bar staff at end of shift.
  • Responsible for bank and adherence to HOBE cash handling policy.
  • Assist in filling "change" requests from bartenders and servers.
  • Maintain HOBE safety and sanitation standards and hold staff accountable for doing the same.
  • Support and communicate with all other departments.
  • Enter all liquor orders and manage inventory process for the bars.
  • Monitor the labor cost of the shift, paying close attention to overtime.
  • Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client's approval.
  • Accurate accounting close-out of special events.
  • Checking accuracy of labor system at the end of the shift.
  • Oversee parties/special events in the rooms.
  • Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service.
  • Conduct performance counseling and ensures discipline procedures follow all HOBE guidelines.
  • Recruitment and Training of hourly staff members.
  • Develop strategies to generate/enhance revenue.

Requirements:

  • TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or Equivalent.
  • Ability to work late hours.
  • 3 years supervisory experience in high volume restaurant/live entertainment environment.
  • Working knowledge of restaurant and bar operations.
  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint).
  • Skill in leadership, guest relations, decision making and staff schedule maintenance.
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact.
  • High School diploma.

Preferred Qualifications:

  • Point of Sales knowledge, preferably MICROS.
  • Some college or college degree.

Working Environment:

Working environment is fast-paced, loud and stressful. Position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 35 lbs using proper lifting techniques.

Equal Employment Opportunity:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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