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Veterinary Technician Leader

2 months ago

Wilmington, North Carolina, United States Myrtle Grove Animal Hospital Full time
Job Summary

The Registered Veterinary Technician provides leadership and training to the medical support staff in the operation of a small animal facility in accordance with hospital policy and procedures and provides medical care to patients as allowed in the veterinary practice act.

Key Responsibilities
  • Maintain and uphold Core Values and Mission Statement of MVP.
  • Provide guidance to the support staff to assure that the shift flows well.
  • Mentor team members for career advancement and personal development towards goals.
  • Provide input to the hospital manager for 360-degree employee performance evaluations.
  • Provide patient care under the supervision and direction of a DVM.
  • Maintain excellent client communication.
  • Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms, and accurate information.
  • Review medical records, estimates or discharge instructions with clients.
  • Answer client's inquiries about basic animal care questions and routine procedures; handle client's medical questions with confidence and direct to veterinarians when appropriate.
Additional Functions
  • Provide client care for scheduling appointments, taking payments, and checking in clients.
  • Answer the phones in a courteous and informative way.
  • Provide feedback and changes to the training program.
  • Take part in jobs shadows or working interviews as necessary.
  • Take part in training as necessary.
  • Participate in any special cleaning duties.
  • Perform clinic upkeep as directed.
  • Perform equipment maintenance as directed.
  • Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.
  • Identify areas or items needing additional attention.
  • Performs other related duties as assigned.
Qualifications
  • Must be proficient in a variety of skills ranging from but not limited to laboratory, pharmacy, radiology, surgery, dental and nursing skills.
  • Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
  • Ability to stay calm and efficient during a medical crisis.
  • Ability to give SQ, IM and IV injections.
  • Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs and ability to readily explain them to the clients.
  • Knowledge of the common anesthesia and recovery states and ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
  • Ability to properly extubate, monitor temperature and recover a patient from anesthesia.
  • The employee must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • The employee must be confident around pets.
Physical Requirements
  • The employee must have the ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds and over 50 pounds with a coworker.
  • The employee must be able to endure sitting, standing and walking on hard floor surfaces for extended periods of time.
  • The employee must possess sufficient ambulatory skills to perform duties while in hospital environment.
  • The employee must be able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.
  • The employee will be routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.
  • The employee must possess the ability to hear verbal instructions, client discourse and veterinary patients.
  • The employee must have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee must have good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp and visual acuity to use a keyboard and operate equipment.
Travel Requirements

Minimal travel required, possibly for vendor visits and associate education.