Field Support Specialist

4 days ago


Henry County, United States Virtucom, Inc. Full time
Job Summary

Virtucom, Inc. is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will play a critical role in ensuring the smooth operation of our technology solutions across various school sites.

We are looking for a motivated and detail-oriented individual with strong technical skills and excellent communication abilities. The ideal candidate will have experience with hardware and software support, as well as basic networking knowledge.

The estimated annual salary for this position is $45,000 - $55,000, depending on location and qualifications.

Responsibilities
  • Provide Level I technical support for hardware and software, including workstations, laptops, netbooks, tablets, and personal and network printers/copiers.
  • Support in- and out-of-warranty devices.
  • Communicate technical information to both technical and non-technical personnel.
  • Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc).
  • Support projects/team members throughout the district on an as-needed basis.
  • Perform warehouse duties if selected, such as deliveries, prepping computers for distribution, device repair of out-of-warranty devices, etc.
Requirements
  • Understanding of computers and basic networking skills.
  • Strong verbal and written communication skills.
  • Basic knowledge of Windows 10, ChromeOS, and MacOS.
  • Lenovo repair certifications preferred.
  • Must pass a background check.

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