Optical Metrology Specialist

Optikos Corporation is seeking a highly skilled Field Support Engineer to join our team. As a Field Support Engineer, you will be responsible for installing and maintaining our optical metrology product lines at customer locations worldwide, providing on-site and remote customer training and support.

• Install and calibrate Optikos metrology products at customer locations
• Implement software/hardware upgrades on previously installed Optikos metrology products
• Provide on-site training for new software or hardware installations
• Perform on-site demonstrations of our product capabilities for potential customers
• Troubleshoot optical, mechanical, electrical, and software issues when needed
• Represent Optikos in a professional manner

• Contribute to the in-house Product Support department, tracking and organizing field support equipment
• Generate documentation and trip reports for completed service visits and installations
• Manage assigned service cases and provide remote assistance to customers
• Manage assigned product upgrade projects for schedule and cost
• Provide feedback and support to the product development team for product improvements
• Assist in the development of quotes for service and maintenance agreements and upgrades to existing systems
• Contribute content to product documentation, such as training guides and videos, manuals, FAQs, etc.

• Associates degree or higher in engineering or sciences (electrical/optical engineering or physics preferred)
• Must have and maintain a US driver's license and a good driving record
• 3+ years' experience in a technical field, with hands-on experience in optical metrology equipment (autocollimators, interferometers, spectrometers, etc.) preferred
• Previous successful experience in a customer-facing role (does not need to be technical)
• Ability to work independently and demonstrate initiative and good judgment in new situations
• Effective communication skills, both written and verbal, with the ability to quickly grasp and utilize technical concepts
• Ability to manage priorities and work optimally in a fast-paced, challenging environment with deadlines
• Candidate must be willing/able to travel internationally - up to 30%

For over 40 years, Optikos has provided innovative applications of optical technology, both products and services, to commercial, government, and consumer products organizations worldwide. Our team continues to improve existing metrology product lines and develop new products that Optikos manufactures and installs around the globe.

We offer competitive compensation packages along with a challenging and stimulating environment. Optikos is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender orientation, gender identity, national origin, disability, or protected Veteran status.