Financial Services Coordinator
2 weeks ago
At Ascend Federal Credit Union, we value our employees and strive to create a positive work environment. Our Contact Center Representatives play a critical role in delivering exceptional customer service and driving business growth.
Job Summary:
We are seeking a highly motivated Contact Center Representative to join our team. This individual will be responsible for handling inbound calls, providing information and assistance, and selling credit union services.
Key Responsibilities:
- Provide exceptional customer service through inbound calls, responding to questions and resolving issues.
- Sell deposit, loan, and electronic products to members, highlighting their features and benefits.
- Process telephone requests for transfers, withdrawals, loan advances, and payments, adhering to BSA, AML, and OFAC regulations.
- Maintain accurate records and perform other duties as required or assigned.
What We Offer:
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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