Customer Service Technician

4 weeks ago


Napoleon, Ohio, United States BrightSpeed Full time
Job Title: Customer Service Technician

Brightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities:
  • Install and maintain high-speed internet, video, and voice networks
  • Perform maintenance and repair on outside plant facilities
  • Climb poles, use shovels and picks to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
  • Observe all safety rules and regulations
  • Assist other technical personnel in the performance of their duties when requested
  • Actively support sales and marketing-related activities
  • Direct customer-facing work and sales referrals
Requirements:
  • High School diploma (or equivalent) or higher
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills, including MS Office applications
  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g., ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS, and co-workers to problem-solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Bonus Points:
  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
  • A+/Net+ Certified Required Soft Skills

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices:

  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice


  • Napoleon, Ohio, United States BrightSpeed Full time

    Job DescriptionBrightspeed is seeking a highly skilled Customer Service Technician to join our team. As a key member of our team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.Responsibilities:Install and maintain high-speed internet, video,...

  • Service Technician

    3 weeks ago


    Napoleon, Ohio, United States DISH Full time

    Job SummaryWe are seeking a highly motivated and skilled Field Technician to join our team at DISH. As a Field Technician, you will be responsible for delivering TV and Smart Home solutions to our customers, providing exceptional customer service, and ensuring a seamless installation experience.Key ResponsibilitiesInstall and configure DISH TV and Smart Home...


  • Napoleon, Ohio, United States DISH Full time

    About DISHDISH is a leading provider of connectivity solutions, offering a range of services including satellite television, live-streaming, and smart home installation. With a presence in over 40 years, our company has established a strong reputation for delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Field Technician...

  • Service Technician

    2 weeks ago


    Napoleon, Ohio, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group - Maintenance TechnicianAs a Service Tech at Carrols Restaurant Group, you will be responsible for ensuring the smooth operation of our facilities by performing routine maintenance and repairs. Your key objectives will be to:Key Responsibilities:Prioritize and complete necessary repairs in a timely manner to minimize disruptions to...


  • Napoleon, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...


  • Napoleon, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include operating equipment, stocking ingredients, preparing product, receiving and processing telephone orders, taking inventory, and...


  • Napoleon, Ohio, United States Loves Travel Stops & Country Store Full time

    Job Summary:Love's Travel Stops and Country Stores is seeking a skilled Maintenance Technician to join our team. As a Maintenance Technician, you will play a critical role in ensuring a safe, clean, and well-maintained environment for our customers and employees. Your dedication will significantly contribute to our customers' satisfaction and desire to...

  • Diesel Technician

    3 weeks ago


    Napoleon, Ohio, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Diesel Technician Apprentice to join our team at Love's Travel Stops and Country Stores. As a Diesel Technician Apprentice, you will work in a fast-paced environment and maintain clean facilities with friendly faces. You will interact with customers and drivers from all over, making their travels and their day...


  • Napoleon, Ohio, United States Loves Travel Stops & Country Store Full time

    About the RoleWe are seeking a skilled Maintenance Technician to join our team at Loves Travel Stops and Country Stores. As a key member of our operations team, you will play a crucial role in ensuring a safe, clean, and well-maintained environment for our customers and employees.Key ResponsibilitiesProvide exceptional customer service and resolve issues in...

  • Diesel Technician

    2 months ago


    Napoleon, Ohio, United States Love's Travel Stops & Country Stores Full time

    Job Summary:We are seeking a skilled Diesel Technician Apprentice to join our team at Love's Travel Stops and Country Stores. As a Diesel Technician Apprentice, you will work in a fast-paced environment and maintain clean facilities with friendly faces. You will interact with customers and drivers from all over, making their travels and their day...


  • Napoleon, Ohio, United States Walmart Full time

    Job SummaryWe are seeking a skilled Pharmacy Technician to join our team at Walmart Supercenter #1416. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our store pharmacy, providing exceptional customer service, and supporting the needs of our customers.Key ResponsibilitiesInput and process prescriptions accurately and...


  • Napoleon, Ohio, United States Love's Travel Stops & Country Stores Full time

    **Job Summary:**We are seeking a skilled Maintenance Technician to join our team at Love's Travel Stops & Country Stores. As a Maintenance Technician, you will play a critical role in ensuring the safety, cleanliness, and overall maintenance of our facilities.**Key Responsibilities:**Assist in maintaining smooth operations to serve our customers...


  • Napoleon, Ohio, United States Love's Travel Stops & Country Stores Full time

    Job Summary:We are seeking a skilled Diesel Technician Apprentice to join our team at Love's Travel Stops and Country Stores. As a Diesel Technician Apprentice, you will assist customers with roadside services, learn preventative maintenance services, and work in a fast-paced environment.Responsibilities:Assist customers with roadside servicesLearn...


  • Napoleon, Ohio, United States Walmart Full time

    Job SummaryAs a Pharmacy Technician at Walmart, you will play a vital role in ensuring the accuracy and efficiency of our pharmacy operations. You will work closely with our pharmacists and other team members to provide exceptional customer service and support to our patients.ResponsibilitiesProcess prescriptions and maintain accurate recordsProvide product...


  • Napoleon, Ohio, United States Love's Travel Stops Full time

    Maintenance Technician Job DescriptionAt Love's Travel Stops, we're seeking a skilled Maintenance Technician to join our team. As a key member of our facilities operations team, you'll play a vital role in ensuring the smooth operation of our stores and facilities.Key Responsibilities:Assist store, restaurant, and truck care departments with general...

  • Tire Technician

    1 month ago


    Napoleon, Ohio, United States Loves Travel Stops & Country Store Full time

    Req ID: 442037Job Summary:We are seeking a skilled Tire Technician to join our team at Love's Travel Stops and Country Stores. As a Tire Technician, you will be responsible for the sale, removal, and replacement of tires for commercial vehicles in our shop and roadside service.Key Responsibilities:Take ownership of tire sales, removal, and replacement for...

  • Field Technician

    2 weeks ago


    Napoleon, Ohio, United States DISH Full time

    Job SummaryAs a Field Technician with DISH, you will be responsible for delivering exceptional customer experiences by installing and servicing DISH TV and smart home solutions in customers' homes. This is a unique opportunity to join a dynamic team and make a real difference in people's lives.Key ResponsibilitiesInstall and service DISH TV and smart home...

  • Tire Technician

    1 month ago


    Napoleon, Ohio, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Tire Technician to join our team at Love's Travel Stops and Country Stores. As a Tire Technician, you will be responsible for the sale, removal, and replacement of tires for commercial vehicles in our shop and roadside service.Key ResponsibilitiesTake ownership of tire sales, removal, and replacement for commercial...

  • Pharmacy Technician

    3 weeks ago


    Napoleon, Ohio, United States Walmart Full time

    Job Summary:We are seeking a skilled Pharmacy Technician to join our team at Walmart. As a Pharmacy Technician, you will play a vital role in providing quality care to our patients and delivering exceptional customer service.Key Responsibilities:Process OTC orders, fill prescriptions, and complete all required documentationProvide excellent customer service...

  • DISH Field Technician

    3 weeks ago


    Napoleon, Ohio, United States DISH Full time

    About DISHDISH is a leading provider of connectivity solutions, with a history spanning over 40 years. Our business reach encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We are committed to simplifying lives and delivering exceptional customer experiences.Job...