Customer Success Relationship Manager

5 days ago


Paris, Texas, United States Bazaarvoice Full time

About the Role

We are seeking a highly skilled Customer Success Relationship Manager to join our team in Southern Europe. As a key member of our Client Success team, you will be responsible for building and maintaining strong relationships with our clients, driving growth and retention, and ensuring their long-term success with Bazaarvoice's solutions.

Job Description:

The ideal candidate will have significant experience in account management, preferably within software, research, online marketing or e-commerce technologies. You will possess excellent communication and interpersonal skills, with the ability to navigate complex client organisations and build trust with key stakeholders.

Key Responsibilities:

  • Develop and implement customer success strategies to drive growth, retention, and satisfaction with Bazaarvoice's solutions.
  • Build and maintain strong relationships with key clients, understanding their business needs and goals, and providing tailored solutions to meet those needs.
  • Analyse client data to identify opportunities for growth and improvement, and develop targeted plans to achieve those goals.
  • Collaborate with internal teams to ensure seamless delivery of Bazaarvoice's solutions and services to clients.
  • Travel approximately 40% of the time to meet with clients, predominantly in the French region.

Requirements:

  • University degree or similar in a relevant field.
  • Native/fluent French and English language skills, with Spanish a plus.
  • Significant experience in account management, preferably within software, research, online marketing or e-commerce technologies.
  • Customer-centric mindset with a focus on delivering value and meeting client needs.
  • Proven ability to work in an objective-based environment while prioritising and managing workload across multiple accounts concurrently.

Benefits:

  • Competitive salary: €60,000 - €80,000 per annum, depending on experience.
  • Bonus structure based on individual and team performance.
  • Paid annual leave (30 days) and sick leave.
  • Opportunities for professional growth and development through training and mentorship programs.
  • Flexible working hours and remote work options.

How to Apply:

If you are a motivated and results-driven individual with a passion for customer success, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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