Customer Success Relationship Manager
5 days ago
About the Role
We are seeking a highly skilled Customer Success Relationship Manager to join our team in Southern Europe. As a key member of our Client Success team, you will be responsible for building and maintaining strong relationships with our clients, driving growth and retention, and ensuring their long-term success with Bazaarvoice's solutions.
Job Description:
The ideal candidate will have significant experience in account management, preferably within software, research, online marketing or e-commerce technologies. You will possess excellent communication and interpersonal skills, with the ability to navigate complex client organisations and build trust with key stakeholders.
Key Responsibilities:
- Develop and implement customer success strategies to drive growth, retention, and satisfaction with Bazaarvoice's solutions.
- Build and maintain strong relationships with key clients, understanding their business needs and goals, and providing tailored solutions to meet those needs.
- Analyse client data to identify opportunities for growth and improvement, and develop targeted plans to achieve those goals.
- Collaborate with internal teams to ensure seamless delivery of Bazaarvoice's solutions and services to clients.
- Travel approximately 40% of the time to meet with clients, predominantly in the French region.
Requirements:
- University degree or similar in a relevant field.
- Native/fluent French and English language skills, with Spanish a plus.
- Significant experience in account management, preferably within software, research, online marketing or e-commerce technologies.
- Customer-centric mindset with a focus on delivering value and meeting client needs.
- Proven ability to work in an objective-based environment while prioritising and managing workload across multiple accounts concurrently.
Benefits:
- Competitive salary: €60,000 - €80,000 per annum, depending on experience.
- Bonus structure based on individual and team performance.
- Paid annual leave (30 days) and sick leave.
- Opportunities for professional growth and development through training and mentorship programs.
- Flexible working hours and remote work options.
How to Apply:
If you are a motivated and results-driven individual with a passion for customer success, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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