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Parts and Service Director

3 weeks ago

Hope Mills, North Carolina, United States Quality Equipment, LLC Full time
Job Description:
We're seeking an experienced Branch Operations Manager to lead our Hope Mills branch. As the primary contact for customers, you'll be responsible for providing exceptional service, resolving issues promptly, and promoting our products effectively.

Key Responsibilities:
  • Schedule and assign jobs to technicians according to their skills and knowledge
  • Develop and implement effective parts inventory control systems
  • Manage technician workload and performance
  • Ensure compliance with safety procedures and maintain a safe working environment
  • Assist with counter sales and develop marketing plans
  • Promote parts and accessories to achieve budgeted sales targets

Requirements:
  • High school diploma or equivalent
  • At least 3 years' experience in service department operations and parts department operations
  • Strong organizational skills, leadership abilities, and mechanical aptitude
  • Excellent customer service skills and ability to work extended hours and weekends
  • Valid driver's license and good driving record

Benefits:
  • Competitive wages
  • Medical and dental insurance
  • Flexible spending account
  • Life insurance
  • Paid time off
  • Paid holidays
  • 401(K) program with employer match
  • Company discount