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Director of Dining Services

2 months ago


Erlanger, Kentucky, United States Compass Group Careers Full time
Job Summary

The Director of Dining Services is a strategic business leader responsible for overseeing the food and beverage/culinary operation of a community. This role ensures resident and client satisfaction by providing a consistently high-quality product and exceptional hospitality, while meeting financial goals and driving a positive work environment.

Key Responsibilities
  • Develop and implement overall operating strategy aligned with the company's business strategy, disseminating the vision within the community to ensure all team members understand expectations.
  • Take ownership of driving desired outcomes, holding the on-site leadership team accountable for demonstrating desired service behaviors.
  • Evaluate personnel, operations, and culinary situations, making appropriate recommendations to involved parties.
  • Maintain a professional and positive demeanor with a high level of resilience during stressful periods, adapting and problem-solving when required.
  • Perform daily walk-throughs to ensure full compliance with Department of Health regulations and company standards.
  • Direct and conduct safety, sanitation, and maintenance programs.
  • Ensure regular, ongoing communication occurs in all areas of food and beverage by leading pre-meal briefings and staff meetings.
  • Advise and update executives, supervisors, coworkers, and subordinates on relevant information in a timely manner.
Business and Financial Competence
  • Understand market dynamics, enterprise-level objectives, and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
  • Recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.
  • Develop overall budget and operate the account in accordance with the approved budget, providing the client with the maximum value for the dollars spent.
  • Coach and support team to optimally manage wages, food and beverage cost, and controllable expenses.
  • Review financial reports and statements to determine how the account is performing against budget.
  • Work with team to resolve areas of concern and develop strategies to improve the department's financial performance.
Ensuring Exceptional Customer Service
  • Understand the client's business model to prioritize what is most important to their residents.
  • Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community.
  • Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective action when needed.
  • Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
  • Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
  • Empower employees to provide excellent service that exceeds resident and client satisfaction.
Team Building & Management
  • Regularly lead team member meetings.
  • Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for our residents.
  • Establish goals including performance goals, budget goals, team goals, etc.
  • Solicit employee feedback, apply an 'open door' policy, and review employee satisfaction results to identify and address employee problems or concerns.
  • Identify the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential.
  • Ability to cross-train abilities for all skills, promote the professional growth and development of the entire team.
  • Ability to find, train, and retain talent starting with behavioral-based interviewing.
  • Hire food and beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
  • Ensure employees are treated fairly and equitably.
  • Empathetic leader while still being able to hold self and team members accountable.