Retail Customer Experience Manager

3 weeks ago


Brest, Bretagne, United States Burlington Stores Full time

Overview: As a Customer Service Lead at Burlington Stores, Inc., you will play a critical role in creating a positive shopping experience for our customers. You will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service.

Key Responsibilities:

  • Lead by example, approaching your work with our company philosophy and core values in mind.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements: Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits: We offer a competitive wage of $14 per hour, plus benefits such as medical coverage, a 401(k) plan, paid time off, and paid holidays.



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