Patient Care Coordinator Associate

1 week ago


Cripple Creek, Colorado, United States Optum Full time
Optum Job Opportunity

At Optum, we strive to deliver care and technology to help people live healthier lives. As a key member of our team, you will play a vital role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to thrive.

Job Summary

The Associate Patient Care Coordinator is responsible for providing front office support functions, including appointment scheduling, patient registration, cashiering, and answering incoming calls. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Ensure a welcoming and comfortable experience for patients and guests
  • Manage inbound and outbound calls, accurately obtaining and entering information in a timely manner
  • Process patient information, including demographic and insurance data, and post collected payments
  • Coordinate scheduling, including walk-in patients and follow-up appointments
  • Monitor waiting areas and screen for emergencies or STAT situations
  • Process copayments, deductibles, and payments on account
  • Provide information about the organization and respond to patient inquiries
  • Perform other related clerical functions as needed
Requirements
  • High School Diploma or equivalent
  • 2+ years of customer service experience in a medical or healthcare setting
  • Intermediate level of proficiency with Microsoft Office
Preferred Qualifications
  • Ability to read and interpret documents, including safety rules and procedure manuals
  • Knowledge of medical terminology
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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