Pharmacy Operations Manager
4 weeks ago
Key Responsibilities:
- Oversee day-to-day pharmacy operations, ensuring efficient workflow and positive patient experience.
- Supervise pharmacy technicians and cashiers, providing guidance and support as needed.
- Manage pharmacy systems, including patient and drug information, and process prescriptions.
- Develop and implement training programs for pharmacy technicians, ensuring they meet company standards.
- Monitor and maintain accurate records, including inventory management and customer interactions.
Customer Experience:
- Engage with customers, providing assistance and resolving issues in a timely manner.
- Model and share customer service best practices, ensuring a positive experience for all customers.
- Develop strong relationships with customers, anticipating their needs and offering proactive services.
Operations:
- Assist pharmacists in delivering patient care, including patient registration, prescription data entry, and medication preparation.
- Complete patient and physician calls, under the supervision of a pharmacist.
- Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
- Ensure tasks are completed on-time and hold others accountable for efficient workflow.
People & Performance Management:
- Lead performance management of technicians, making decisions and recommendations regarding discipline and termination.
- Follow constructive discipline policy to discipline, suspend, terminate, or recommend the same.
- Monitor and hold pharmacy technicians accountable for attendance and timeliness.
- Accountable for technician hiring, on-boarding, training, and scheduling.
Training & Personal Development:
- Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
- Obtain necessary certifications, education credits, and training as required by the Company.
Communication:
- Communicate with pharmacy team, relaying messages from the support center or other key emails as required.
- Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
Requirements:
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
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