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Event Guest Services Associate
2 weeks ago
We are seeking an Event Guest Services Associate to join our team at the Broward County Convention Center. This role provides exceptional customer service, supports administrative tasks, and ensures efficient communication between guests and internal teams.
Key Responsibilities:
- Welcome and greet visitors, exhibitors, and clients with a professional and friendly demeanor.
- Provide information about the convention center, ongoing events, and venue services.
- Answer and direct phone calls and inquiries to appropriate departments.
- Maintain a clean and organized reception area, ensuring materials such as brochures and schedules are available to guests.
- Perform clerical duties such as data entry, filing, and managing event-related documentation.
- Assist with administrative tasks for special events, and VIP handling.
- Respond promptly to guest complaints or issues and escalate to appropriate staff, as necessary.
ASM Global is committed to delivering exceptional experiences for our guests. We strive to be the best-in-class venue management company by investing in our people, technology, and resources.