Healthcare Operations Coordinator

3 weeks ago


Sugar Land, Texas, United States Memorial Hermann Health System Full time
Job Summary

As a key member of the Memorial Hermann Health System team, the PBS Coordinator plays a vital role in ensuring the smooth operation of departmental functions. This includes mentoring and guiding other employees, ensuring accurate completion of registration, monitoring and correcting reports, maintaining data integrity, and handling escalated issues. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Conduct quality reviews and identify opportunities for process improvement.
  • Calculate and track error rates for key elements, reporting to management as needed.
  • Participate in educational initiatives and maintain knowledge of processes and systems.
  • Prepare and analyze operations reports, correcting errors and developing staff schedules.
  • Interact with staff at all levels to resolve issues and ensure effective communication.
  • Monitor reports for data integrity and research/correct accounts as required.
  • Protect the financial integrity of the facility by ensuring accuracy in all functions.
  • Participate in department meetings, education, and in-services.
  • Monitor and resolve patient account issues on assigned reports.
  • Perform account analysis and trending.
  • Communicate effectively with patients, staff, and external partners.
  • Support HR processes, including coaching, mentoring, and performance management.
  • Ensure safe care to patients, staff, and visitors, adhering to Memorial Hermann policies and procedures.
  • Promote individual professional growth and development, contributing to the success of the organization.
  • Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences.


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