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Service Center Leadership Position

2 weeks ago


Dayton, Ohio, United States CareSource Full time

Job Overview:

CareSource is seeking a skilled Team Lead Service Center to lead and direct their team in achieving goals, regulatory compliance, and department standards. This role requires strong leadership skills, with experience in customer service and call center environments.

Key Responsibilities:

  • Coach and develop team members to improve performance and address performance improvement plans as needed.
  • Document coaching and development conversations in the HR system.
  • Conduct monthly team meetings and huddles to inform and drive an environment of team building and ongoing communication.
  • Analyze data to make recommendations and improve team performance.
  • Monitor key operational performance indicators to identify trends and develop action plans.
  • Identify processes that cause negative impact on efficiency and customer service results and implement continuous improvement solutions.