Training and Quality Assurance Professional

5 days ago


El Paso, Texas, United States Teleperformance USA Full time
Job Title: Training and Quality Assurance Professional

Salary Range: $65,000 - $85,000 per year

About the Job:

We are seeking a detail-oriented Training and Quality Assurance Professional to join our team at Teleperformance USA. In this role, you will be responsible for ensuring all policies and procedures are adhered to, including Security, HR, Operations, and other critical areas while training new and existing employees on client projects.

Responsibilities:
  • Evaluate and improve training programs
  • Conduct quality assurance checks on training materials and delivery
  • Ensure compliance with company policies and procedures


Requirements:

To be successful in this role, you should have a minimum of 1 year call center supervisory or training experience in a high-paced customer-focused environment and prior training curriculum development experience is preferred.

Benefits:
  • Paid Training
  • Full Benefits (Medical, Dental, Vision, 401k and more)


About Us:

At Teleperformance USA, we strive to provide an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.

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