IT Field Support Technician

3 weeks ago


Athens, Georgia, United States Strategic Systems Full time
IT Field Support Technician

We are seeking an experienced IT Field Support Technician to join our team at Strategic Systems. In this role, you will be responsible for providing exceptional IT support to our clients across the East of Columbus counties.

The ideal candidate will have a strong background in IT field technician tasks, including driving to client sites, providing general IT support, and troubleshooting issues with various technology devices.

This is a full-time role with shift timings from Monday to Friday, 8am to 5pm. The successful candidate must be able to work independently and as part of a team to deliver excellent results.

Key Responsibilities:

  • Provide IT field technician services to clients, including break-fix and IMAC calls.
  • Support clients with various technology devices, including printers, laptops, servers, and networks.
  • Install, maintain, and troubleshoot network infrastructure, including LAN, WAN, WLAN, and off-site data storage.
  • Perform Smart Hands tech services for PC REFRESH, Desktops replacement, and laptops replacement.

Requirements:

  • 3+ years of experience in supporting Desktops, Laptops, and Printers.
  • 3+ years of customer service experience.
  • CAT5/CAT6 network cabling routing/termination/testing.
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends.
  • Possess a valid driver's license.

Estimated Salary: $65,000 - $85,000 per year

Benefits:

  • Reliable transportation reimbursed accordingly.
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.


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