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Client Care Coordinator

2 months ago

Colleyville, Texas, United States Service Corporation International Full time

At Service Corporation International, we honor lives and support our dedicated team members.

Imagine the opportunity to be part of a team that truly values compassion and service.

This position is essential in delivering outstanding customer support to families during their time of need. The ideal candidate will demonstrate a strong sense of urgency, empathy, meticulous attention to detail, and excellent communication abilities. The Client Care Coordinator collaborates closely with funeral professionals and management to ensure that all arrangements are efficiently initiated and completed.

KEY RESPONSIBILITIES

  • Regularly engages with Funeral Directors to address and fulfill client needs.
  • Maintains consistent communication with families to facilitate necessary arrangements.
  • Handles initial inquiries and coordinates removal teams as required.
  • Collects essential information, processes death certificates, and manages insurance claims.
  • Schedules appointments for Funeral Directors to meet with families.
  • Creates and prints memorial materials; prepares, scans, and edits arrangement documents.
  • Orders necessary merchandise, floral arrangements, and urns.
  • Coordinates service schedules with churches, cemeteries, and staff.
  • Assists in setting up and dismantling funeral and visitation areas.
  • Provides support during funeral services and related events.
  • Helps with the dressing, casketing, and preparation of the deceased for viewing.
  • Transports human remains to the crematory facility.
  • Delivers cremated remains from the crematory to the funeral home.
  • Assists with removals as needed.
  • Ensures company vehicles are maintained and ready for service.
  • Adheres to all company policies and regulatory standards.
  • Performs additional administrative tasks as time allows.
MINIMUM QUALIFICATIONS

Education
  • High School diploma or equivalent is required.
Certification/License
  • Valid driver's license with a clean driving record.
Experience
  • Minimum of 2 years in a clerical or customer service role is required.
  • Experience in a fast-paced, customer-oriented environment is essential.
  • Prior experience in the funeral industry is preferred but not mandatory.
SKILLS AND ABILITIES
  • Proficient in computer applications and software.
  • Exceptional communication skills.
  • High level of compassion and integrity.
  • Strong problem-solving abilities.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Commitment to confidentiality.
  • Willingness to work beyond standard hours, including weekends.
  • Detail-oriented with a professional demeanor.
  • Team-oriented with a proactive approach to work.
  • Motivated and enthusiastic work ethic.
WORK ENVIRONMENT

Consider the following factors regarding the work environment for this role:

Work Setting
  • Primarily indoor work throughout various seasons and weather conditions.
  • Occasional outdoor tasks may be required.
  • Limited travel to local or multiple locations may be necessary.
  • Professional attire is mandatory when interacting with families.
Physical Requirements
  • Extended periods of sitting, up to 6 hours daily.
  • Occasional standing for up to 3 hours daily.
  • Ability to climb stairs to access different facilities.
Physical Demands
  • Manual dexterity is essential for paperwork, computer use, and phone communication.
  • Capability to lift items weighing up to 20 pounds.
Work Hours
  • Flexibility to work beyond standard business hours as needed.