Network Infrastructure Technician
3 weeks ago
We are seeking an IT Support Specialist to join our team at The Office Technology Group. In this role, you will be responsible for delivering technical support services to our clients, including evaluating, prioritizing, and responding to service requests, as well as installing, supporting, and troubleshooting workstations, servers, network infrastructure, and other devices.
Salary: $58,000 - $68,000 per year
Main ResponsibilitiesThe ideal candidate will have experience in creating and maintaining complete documentation regarding service tickets, utilizing remote monitoring and management (RMM) tools to resolve technical issues, and administering and maintaining end user accounts and permissions.
- Evaluate, prioritize, and respond to service requests
- Create and maintain complete documentation regarding service tickets
- Utilize remote monitoring and management (RMM) tools to resolve technical issues and provide proactive maintenance
To be successful in this role, you will need strong customer service skills, troubleshooting and critical thinking skills, and the ability to work independently and in a team environment. A valid Wisconsin driver's license and an insurable record are also required.
- Strong customer service skills
- Strong troubleshooting and critical thinking skills
- Ability to prioritize and multitask
- Detail-oriented
- Ability to work independently and in a team environment
- Valid Wisconsin driver's license and an insurable record
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