Customer Experience Specialist

4 days ago


Marion, Massachusetts, United States TAUNTON FEDERAL CREDIT UNION Full time
Job Description

At Taunton Federal Credit Union, we are looking for a talented Customer Experience Specialist to join our team. As a key member of our staff, you will play a crucial role in delivering exceptional customer service and building strong relationships with our members.

In this role, you will be responsible for processing member transactions, performing account servicing requests, and providing education on products and services that could benefit our members. If you have excellent communication skills, a high energy level, and the ability to work independently, we encourage you to apply.

Key Responsibilities:

  • Process member transactions including check cashing, deposits, and loan payments.
  • Perform account servicing requests both in person and via telephone.
  • Answer phones and conduct appropriate research to resolve member inquiries.
  • Educate members on products and services that could benefit them.

Requirements:

  • 2 years of cash handling experience preferably in a bank or credit union setting.
  • High school diploma or equivalent experience.
  • Strong computer skills, including MS Office.
  • Strong attention to detail.
  • Ability to work branch hours as needed, including Saturday.

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year, depending on experience.
  • Opportunities for career advancement and professional growth.


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