Host - Customer Service Representative

2 months ago


Danville, California, United States Black Bear Diner Full time
Job Summary

We are seeking a highly skilled and enthusiastic Host to join our team at Black Bear Diner. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Greet and Seat Guests: Greet all arriving guests warmly and promptly, accommodating special seating requests whenever possible.
  • Manage Guest Flow: Seat guests based on their preferences and balance customer flow in service stations.
  • Communicate with Servers: Relay messages to servers as needed and maintain a clean and organized environment.
  • Process Orders and Payments: Take food and beverage orders from guests requesting take-out service, enter orders in our point-of-sale system, and process payments correctly and efficiently.
  • Provide Excellent Service: Thank guests for their visit and invite them to return, ensuring a positive and memorable experience.
Requirements
  • Verbal and Language Skills: Possess verbal and language skills to understand and communicate with guests.
  • Math Skills and Point-of-Sale Experience: Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
  • Physical Demands: Be able to work in a standing position for long periods of time (up to 5 hours) and safely lift and maneuver plates of food and supplies weighing up to 10 pounds.
Benefits
  • Upward Mobility: Opportunities for career advancement and professional growth.
  • Fun Environment: A dynamic and supportive work environment that encourages teamwork and camaraderie.
  • Employee Events: Regular employee events and recognition programs to show appreciation for our team members.


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