Host - Customer Service Representative
2 months ago
We are seeking a highly skilled and enthusiastic Host to join our team at Black Bear Diner. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities- Greet and Seat Guests: Greet all arriving guests warmly and promptly, accommodating special seating requests whenever possible.
- Manage Guest Flow: Seat guests based on their preferences and balance customer flow in service stations.
- Communicate with Servers: Relay messages to servers as needed and maintain a clean and organized environment.
- Process Orders and Payments: Take food and beverage orders from guests requesting take-out service, enter orders in our point-of-sale system, and process payments correctly and efficiently.
- Provide Excellent Service: Thank guests for their visit and invite them to return, ensuring a positive and memorable experience.
- Verbal and Language Skills: Possess verbal and language skills to understand and communicate with guests.
- Math Skills and Point-of-Sale Experience: Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
- Physical Demands: Be able to work in a standing position for long periods of time (up to 5 hours) and safely lift and maneuver plates of food and supplies weighing up to 10 pounds.
- Upward Mobility: Opportunities for career advancement and professional growth.
- Fun Environment: A dynamic and supportive work environment that encourages teamwork and camaraderie.
- Employee Events: Regular employee events and recognition programs to show appreciation for our team members.
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Customer Service Representative
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