Senior Branch Manager

4 weeks ago

Bergenfield, New Jersey, United States PNC Financial Services Group Full time
Job Description

Job Profile

Position Overview

PNC Financial Services Group is a leading financial institution that values its employees as its greatest differentiator and competitive advantage. We strive to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company's success.

As a Senior Branch Manager within PNC's Retail Branch organization, you will be based in a dynamic and fast-paced environment. Your primary responsibility will be to manage priorities through planning and execution to drive all aspects of branch performance.

You will be responsible for driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. You will create a differentiated customer experience, making banking easy in an omni-channel environment.

You will lead and influence the agenda of a broad range of ecosystem partners. You will be accountable for risk management and compliance in a complex business environment.

You will build a high-performing team through the attraction, onboarding, coaching, and development of branch team members.

Key Responsibilities

  • Drive Sales and Revenue Growth
    • Develop and execute a branded sales process to achieve sales targets and customer loyalty.
    • Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
    • Effectively lead ecosystem partnerships to drive business banking results.
  • Lead and Develop a High-Performing Team
    • Lead, coach, and ensure the delivery of a differentiated client experience.
    • Coach team members to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
    • Lead effective problem resolution, making banking easy for customers.
    • Connect all of PNC, delivering a seamless customer experience in an omni-channel environment.
  • Manage Operational and Human Capital Risk
    • Manage operational, human capital, reputational, and business risk.
    • Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
    • Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

  • Accountability
    • Assess and effectively manage all risks associated with business objectives and activities.
  • Business Acumen
    • Develop and execute a branded sales process to achieve sales targets and customer loyalty.
    • Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
  • Leadership and Management
    • Lead, coach, and ensure the delivery of a differentiated client experience.
    • Coach team members to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
  • Communication and Interpersonal Skills
    • Develop and maintain strong relationships with customers, colleagues, and ecosystem partners.

Preferred Qualifications

  • Accountability
    • Assess and effectively manage all risks associated with business objectives and activities.
  • Business Acumen
    • Develop and execute a branded sales process to achieve sales targets and customer loyalty.
    • Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
  • Leadership and Management
    • Lead, coach, and ensure the delivery of a differentiated client experience.
    • Coach team members to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
  • Communication and Interpersonal Skills
    • Develop and maintain strong relationships with customers, colleagues, and ecosystem partners.

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