Customer Experience Expert

4 days ago


Kennewick, Washington, United States Michaels Stores Full time
Job Overview

We are seeking a highly skilled Customer Experience Expert to join our team at Michaels Stores. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, maintaining store recovery standards, and ensuring all customers receive a fast and friendly checkout experience.

Key Responsibilities
  • Deliver Excellent Customer Service: Engage with customers, help them find products, and provide solutions to their queries.
  • Maintain Store Recovery Standards: Complete truck unloading, stocking, and planogram processes to ensure the store is well-merchandised and in-stock.
  • Provide Fast and Friendly Checkout Experience: Execute cash handling to standards and ensure customers receive a seamless shopping experience.

Requirements

  • Retail and Customer Service Experience: Preference given to candidates with experience in retail and customer service.
  • Physical Abilities: Ability to remain standing for long periods, move throughout the store, lift heavy boxes, and access high shelves by ladder or similar equipment.

Why Work with Us

  • Total Base Pay Range: $16.28 - $19.10 per hour.
  • Robust Benefits Package: Health insurance, paid time off, tuition assistance, employee discounts, and more.


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