Enterprise Mobile Security Specialist

3 weeks ago


Dallas, Texas, United States ZIMPERIUM Full time

At Zimperium, we are seeking a seasoned Enterprise Mobile Security Specialist to join our team. This role will be responsible for managing post-sale customer relationships, including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight.

The ideal candidate will have a blend of strong customer management experience with a strong technical background. Key responsibilities will include:

  • Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
  • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium's solution within the customer's user base and assist the customer to realize the business value
  • Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the customer
  • Customer Satisfaction & Risk Management- Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
  • Customer Advocacy: Gather customer's feedback about products, their use-cases channel them effectively to drive product capabilities
  • Customer Onboarding - Assist the customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

Requirements include:

  • B.S. in Computer Science or an equivalent engineering degree
  • 10+ years of experience working with Enterprise software solutions, startup experience desirable
  • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
  • Self-motivated, strong problem-solving skills with good business acumen
  • Database/SQL skills are a must
  • Domain expertise in Mobility & Security is highly desirable

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.



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