Restaurant Team Leader
1 month ago
MOD Pizza is a fast-growing restaurant chain that's passionate about serving high-quality pizzas in a welcoming environment. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.
Job SummaryWe're seeking a skilled Restaurant Team Leader to join our team As a Restaurant Team Leader, you'll be responsible for driving store operations during scheduled shifts, modeling, teaching, and demonstrating MOD's purpose in all interactions. You'll set the tone for the shift, ensuring a positive vibe and welcoming atmosphere for both Squad members and customers.
Key Responsibilities- Set and sustain the tone of the shift by keeping the energy high and creating a positive atmosphere.
- Responsible for quality and safety of all food, including tasting, checking, and reporting any product outages.
- Listen, acknowledge, and resolve any Squad member and/or customer concerns, escalating issues as needed.
- Manage shift duties, checklists, and address/escalate any equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
- Embrace change and seek to learn and improve every day.
- Focus on finding solutions, not dwelling on problems.
- Be generous with your time, showing patience and grace when answering questions and being of service to others.
- Express appreciation for the generosity of others.
- Show compassion, understanding, and willingness to support others without judgment.
- Play a proactive role in creating a safe environment for all customers and Squad members.
- Demonstrate and embody MOD culture and standards.
- Minimum 6 months in the All Star position, demonstrating quality coaching, training, and multi-tasking within the shift.
- Minimum of 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
- Customer service skills and a proven ability to remain calm and focused.
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
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