VIP Experience Coordinator

3 weeks ago


Plainville, Massachusetts, United States Plainridge Park Casino Full time

We are seeking a talented individual to join our team as a VIP Services Representative at Plainridge Park Casino. This exciting opportunity is perfect for someone who shares our passion for delivering exceptional experiences to our guests.

About the Role

This dynamic position involves fostering a fun and memorable environment for our guests and colleagues. As a VIP Services Representative, you will promote a positive influence in the community through company-sponsored events and initiatives.

  • You will identify and develop personal relationships with new and first-time guests to enhance their experience.
Key Responsibilities

The successful candidate will be responsible for explaining the benefits of our PENN Play program to guests and encouraging them to sign up for a players card. You will provide exceptional service to assigned VIP players, offering personalized experiences based on their preferences.

  • You will communicate with guests and staff to ensure seamless operations and respond to internal requests for assistance.
  • Maintain compliance with regulatory requirements, including Gaming Board Rules and Sarbanes-Oxley standards.
Requirements

To be considered for this role, you must have a Bachelor's degree from an accredited four-year college or university or equivalent experience. Proficiency in computer programs, preferably Salesforce.com or casino marketing software, is also required.

  • You must have excellent communication skills and ability to interact with internal and external guests.
  • Physical mobility with reasonable accommodations, including the ability to lift up to 25 lbs, is essential for this role.

As a VIP Services Representative at Plainridge Park Casino, you can expect a competitive salary range of $60,000 - $80,000 per year, depending on your experience and qualifications.



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