Front Desk Ambassador

3 weeks ago


Folsom, California, United States Courtyard Folsom Full time
Job Summary

Courtyard Folsom is seeking a seasoned Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our hotel.

The ideal candidate will possess excellent communication skills, a strong understanding of hospitality principles, and the ability to multitask in a fast-paced environment. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply.

Duties and Responsibilities
  • Deliver personalized guest service and ensure a positive stay experience.
  • Manage front desk operations, including check-in, check-out, and guest inquiries.
  • Maximize room revenue and occupancy through effective upselling and cross-selling techniques.
  • Maintain accurate records and reports, including room inventory and guest information.
  • Collaborate with other departments to ensure seamless operations and enhance guest satisfaction.
Qualifications
  • High School diploma or equivalent required.
  • Previous experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic computer skills and knowledge of hospitality software.
Compensation

The starting salary for this role is $17.00 per hour. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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