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Customer Experience Associate Leader

1 week ago

Allentown, Pennsylvania, United States Amazon Inc Full time

About Our Company

We are a retail leader dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch service and ensuring our customers leave with a smile on their face.

Job Summary

This role as a Retail Lead Associate is responsible for leading our retail operations team to achieve sales targets and operational excellence. You will work closely with our store management to develop and implement effective business strategies, focusing on driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Duties and Responsibilities

  • Lead and motivate our retail operations team to achieve sales targets and operational excellence.
  • Develop and implement effective business strategies with our store management team.
  • Provide excellent customer service and resolve customer complaints in a timely manner.
  • Maintain accurate records and reports to track sales performance, customer feedback, and other key metrics.

Requirements and Qualifications

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in retail management or leadership roles.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Strong communication and interpersonal skills.

Benefits

We offer a competitive compensation package starting at $18.35 per hour, with opportunities for growth and advancement. Additionally, we provide benefits to support your overall well-being, including health insurance, retirement plans, and paid time off.