Emergency Department Clerical Supervisor
5 days ago
ChristianaCare is seeking a skilled Emergency Department Clerical Supervisor to lead our 24/7 team in Newark, Delaware. As a key member of our healthcare team, you will be responsible for directing, supervising, and coordinating caregivers in Emergency Department Registration to ensure an efficient and accurate registration/thoroughput process while providing exceptional customer service.
Primary Function:Responsible for overseeing the daily operations and fiscal responsibilities of ED Registration, including accurate check-in, check-out, information capture, and revenue collection.
Key Responsibilities:- Provide leadership support to the team while completing registration functions as needed to assist during peak volumes.
- Create and manage caregiver schedules to ensure adequate staffing.
- Responsible for recommending budget items and requisitioning approved supplies.
- Evaluate caregiver performance and recommend merit increases, promotions, and disciplinary actions as needed.
- Responsible for hiring new caregivers and developing a successful onboarding/orientation process.
- Maintain electronic timecards and payroll approval responsibilities.
- Ensure office space, supplies, and equipment are maintained appropriately.
- Ensure business functions are operative, effective, and efficient while meeting regulatory and policy standards.
- Review business processes and make recommendations for improvement.
- Perform assigned work safely, adhering to established departmental safety rules and practices.
- Associates Degree in healthcare or business, or 4 years' experience in a business/administrative environment.
- Four years of progressive leadership experience in a healthcare setting is required. Hospital experience preferred.
- Knowledge of and functionality with a computerized registration and scheduling system, preferably Powerchart and Soarian.
- Basic computer skills, including word and excel.
- Basic knowledge of Medical Terminology.
- Staffing and shift coverage experience.
- Advanced customer service skills, demonstrating professional conduct and courtesy.
- In-depth knowledge of third-party payers and understanding of the pre-certification process.
- Perform accurately with attention to detail within specific times.
- Handle frequent interruptions and adapt to changes in workload.
- Work independently with minimal direct supervision.
- Ability to work accurately with a high volume of work in a fast-paced setting.
- Communicate effectively, using sophisticated verbal and written communication skills.
- Maintain professional attitude at all times.
- Possesses and implements excellent interpersonal, critical thinking, analytic, organizational, and negotiating skills.
- Must be proficient on house credit and collection policy, Community Financial Assistance Program criteria and process.
- Licenses/Certifications: None required.
- Work Schedule: Works a minimum of 40 hours per week, primarily day shift during business hours with the expectation to flex time to meet with caregivers on opposite shifts or cover during a critical staffing need.
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